Mrs. Grossman's

3. Where can I buy Mrs. Grossman's products?
In addition to our web site, Mrs. Grossman's products are sold at more than 5,800 stores around the world. Visit Find a Store or call (707) 763-1700 and we'll help you find a store near you.

4. What do I do if I come across a defective product?
Please contact our Consumer Relations Department at (707) 763-1700 or mgpc2@mgpc.net. They will be happy to resolve any problem immediately. We strive to produce product that is of the highest quality, but sometimes mistakes occur. Please do not hesitate to contact us so that we can make sure you always receive the best quality product and service.

5. When do you update your site?
We update our site when new information, products or projects become available. Our "What's New" page changes whenever any new product is introduced, approximately every two months. "Get Inspired" ideas pages change once a month.

6. Do you offer tours of your facility?
Yes! If you live in, or are planning to visit, the San Francisco Bay area, please call 1 (800) 429-4549 to reserve space on one of our Factory Tours.

Tours are scheduled Monday-Friday between 9:30 am and 2:30 pm.
Go to Tour the Factory for more detail on fees, directions and our dining facilities.

7. Is there a Mrs. Grossman?
Yes. Andrea Grossman started Mrs. Grossman's almost 30 years ago and still comes to the office every day. Go to Meet Mrs. Grossman to learn more about Andrea Grossman.

8. What are your company hours?
The printing facility runs 24 hours a day on weekdays and 10 hours a day on the weekends. The business office is open from 6:30 am to 6:00 pm Pacific Time Monday-Friday.

9. If I have ideas for new stickers, how do I get them to you?
We love to hear your ideas. Many stickers have been created due to the requests of our consumers.

Please send us your ideas only, no drawings, sketches or photos. We do not offer compensation for any ideas that are sent to us, but we are very grateful.

Contact us by

Email: MGPC2@mgpc.net
Phone: 1 (800) 429-4549
Mail: 3810 Cypress Drive, Petaluma, CA 94954

10. What is your Angel Policy?

Consumers may use our stickers to create no more than 50 handmade, original projects to sell at craft shows and at other small venues.
Mechanically or digitally reproducing Mrs. Grossman's designs is strictly prohibited by law.
Projects featuring our products may not be sold in retail stores.
Consumers cannot represent themselves or their product as being affiliated with Mrs. Grossman's.

11. What can I do if I can't find my favorite sticker on your web site?
We have some wonderful partners who offer Mrs. Grossman's classic and retired stickers, albums and more. Please visit one of these sites - they'll most likely have your hard-to-find favorites!

Pine Street Papery
http://www.papery.com/

Gentle Creations
http://www.gentlecreations.net/

Orchard View Stickers
http://www.orchardviewstickers.com/

12. How can I join the Sticker Art Club?
Please visit Mrs. Grossman's Sticker Clubs for information on how to join the Kid's Club and the Sticker Art Club.

13. How do I make stickers pop?
Attach small pieces of double-stick foam mounting tape to the backside of a sticker, leaving the protective backing on the tape. Foam tape pieces should be small enough to not show from the front of the sticker. Lightly dust the back of the sticker with baby powder, talc or cornstarch. You can use a small brush or cotton swab. This neutralizes the adhesive so that sticker will stay lifted up, or off the art surface. Peel the tape backing off and add "popped" sticker to your art.

14. What should I do if I do not want a sticker to stick (powdering)?
When you don't want a sticker or part of a sticker to stick, use baby powder, talc or cornstarch to neutralize the adhesive. Powder the back of a sticker when you use mounting tape or if the sticker extends beyond the edge of the paper. Brush the powder gently on the back of sticker and wipe or tap off the excess. We recommend a small cosmetic brush or cotton swab.

15. What are back-to-back stickers?
Many of our stickers are mirror images, which means there are identical stickers printed facing in opposite directions. Two of these images can be placed back-to-back.

16. What is the best way to cut or crop stickers (cutting or cropping)?
Always leave your stickers on the liner paper when you cut them to help keep your scissors clean.

17. Do you do custom printing?
Paragon Label, our premium label division, custom-prints labels for the wine, food and supplement industries. Paragon's labels have constantly win awards for quality and innovative printing techniques. Please visit paragonlabel.com for more information.

18. Are Mrs. Grossman's Stickers Made in the USA?
More than 99% of our product line, including stickers and packaging, is made in the USA.

From time to time we do work with select international manufactures to product some of our products. In keeping with Mrs. Grossman's Company Values, a portion of the net proceeds from any product produced overseas is donated to International Justice Mission (IJM), a non-profit human rights organization bringing justice, humanity and hope to victims of violence, exploitation and oppression.

19. How should I iron Sticky Patches onto garments?
Instructions for ironing Mrs. Grossman’s Sticky Patches on garments:

1. Garment needs to be cleaned before applying Sticky Patches.

2. Use the Cotton Setting on your iron.

3. Pre-heat the area of garment where the Sticky Patch is to be applied.

4. Place Sticky Patch on garment with embroidery facing up.

5. Cover with an ironing cloth and press firmly and evenly for 15-20 seconds.

6. Turn garment inside out and iron the backside of the Sticky Patch for 20 seconds.

7. Allow to cool thoroughly before testing for secure adhesion.

8. If necessary, repeat this process.

For best results, stitch patch on after ironing or use patch glue.

Note: Do not attempt this on fabric that is water repellent.

Sticky Patches are colorfast and can be dry cleaned.

MrsGrossmans

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